Shipping policy

Order Processing Time

• Orders are typically processed and shipped within 1-3 business days (Monday–Friday).
  
• We do not ship on weekends or holidays.

Shipping Times & Potential Delays

• Delivery times vary based on your location and selected shipping method.
  
• Please note that unexpected delays may occur due to high shipping demand, weather conditions, or carrier disruptions.

Order Tracking

• We will automatically send you an email with tracking information when your order ships.
• Tracking updates depend on the shipping carrier and may take time to reflect real-time status.
  

Incorrect Shipping Addresses

• Customers must provide a valid shipping address using English characters.
• If we detect an issue with your address, we may contact you for clarification before shipping.
• We are not responsible for delays or lost shipments due to incorrect addresses provided at checkout.

Shipping Fees & Refunds

• All shipping fees are non-refundable once the product has shipped.
• If a package is returned to us due to an incorrect address or failure to collect, customers may be required to pay additional shipping fees to have it re-shipped.

International Shipping & Customs

• We do ship internationally, but customers outside the U.S. are responsible for any import duties, taxes (including VAT), or customs fees required by their country.
• These charges are not included in our shipping rates and will be collected by your local postal or customs authority upon delivery.
• Please check with your local customs office if you are unsure about these potential fees.