Refund policy

Refund and Return Policy

We want you to love your purchase, but if for any reason you are not completely satisfied, you may request a return within 14 days of delivery. All returns must be authorized prior to sending and will be inspected upon receipt.

Conditions for Returns

To qualify for a return, the item must meet the following conditions:

• The return request must be made within 14 days of delivery.
• Items must be unused and in original condition, including all packaging.
• You must contact us before sending any returns. Please include your order number and a brief description of the reason for the return.
• ⚠️ Exceptions: EVA keyboard cases are final sale and not eligible for return once opened, due to hygiene and quality reasons.

Return Shipping and Timeline

• Returns must be shipped within 7 days of receiving a return label.
• If the return is not received within 15 business days, it may be voided and ineligible for refund.
• We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or we made an error.
• If we provide a prepaid return label, the cost of that label will be deducted from your refund.

Refunds

• Refunds are issued once the returned item is received and inspected.
• Refunds will be processed to your original payment method and may take up to 7 business days to appear.
• Original shipping fees are non-refundable.

We value your satisfaction and are committed to making things right if you encounter any issues. Please reach out to us if you have any questions or need assistance with your return.